Now maybe people see why I've been against these companies. These support issues are always the same and have been since we first started buying LED grow lights. You pay return shipping to China. Or " we send your parts, you solder..." or its your fault and no warranty. I'll guarantee you if the chips are dying that soon, they are likely NOT Samsung chips, OR, they are rejects that were suppose to be destroyed and smuggled out the backdoor... and yes, that's really and issue with these companies. I'm sorry, but, many of these companies will outright lie about their products. Buyer beware and you get what you pay for. I'm all for saving money, and buying the most expensive product does NOT guarantee your getting the best. But with 10 years of information out there telling us what crooks many of these companies are, I'd think people would be less eager to jump on these products. And if you must buy them, find a reseller in your country, at least then you stand a chance of having a recourse if the seller stiffs you.
One of the reasons I deal solely with HLG is their outstanding customer service. I had one issue and they had a replacement on its way within hours of my email, and I received the replacement the next day! Plus, a 3 year warranty. My first boards are now just about 3 years old and have been in constant service, growing mostly autos, so they've run mostly 24/0 for the first 2 years. I've never had an LED on an HLG board fail ( the replacement was for a wire connector on the board that failed ).
I'm sure there are some decent Chinese copies out there, but I'M not going to play LED roulette to find one....