It pays to be polite! My mom was freaking out cuz canner stopped working other day right after making a batch of jam so had me look at it and no idea how she didn’t notice this except she rarely lifts pot off base cuz its so heavy!
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U can obv see where it started melting on the right there cuz should look same as left side of that piece! Melted clean thru to the bottom!
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Mom immediately went to look for a replacement whereas i went straight to ball website to contact customer service! Told them my mom got as a gift (vs telling them when it was really purchased) and not only are they replacing the canner but when they called my mom they told her to also get an estimate to fix that spot on countertop!
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As i stated other day no idea why people think being a jerk is the way to go! At the least give the place the chance to fix their mistake before going psycho!