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Here is the full post regarding the recent tracking and shipping issues.
Posted by Ned_Mephisto from Reddit:
__________
Recent Shipment/Tracking issues
Dear customers and MephHeads alike,
shortly after this Monday opening (20th September) we received a contact message through our site from the Postal Inspection Service.
We can now confirm after speaking to them on Monday evening that roughly (still waiting for proper numbers, but between the non-scanning fiascos and the hold-up, we don't know exactly yet) around 100 orders are being held by USPS. These are not 'seized' per se, let's call them in a state of limbo for now. We can assure you all orders from the last few openings went out no later than 5 days after being placed. So if you haven't received your order yet it is still with USPS!
We have to provide analysis for the seeds, which is currently being undertaken and should have in place within 7 days. It's understood that once they receive this clarification that the packages will be released and can go on their merry way to the final destination.
After shipping seeds in quantity as a company for +7 years and some thousands of orders, this is the first time this has happened in mass.
Let us assure you that we are doing all in our power to resolve the situation as quickly as possible. Unfortunately, there are some grey area hurdles to overcome but we are confident we will get there. After all, if we'd been dismayed and given up through the first trying time we encountered, we'd be nothing more than a pipe dream or a twinkle in a stoner's eye.
We have been told that the relevant tracking numbers will update to reflect this new status within the next 48 hours. We know people have been hanging tight already, but we would love it if you could extend a little extra patience now we have some clarity about the matter at hand.
The above applies to certain orders from the first few openings.
..................
For people who ordered just a couple of days back during the Monday 20th opening, we are planning to use alternative shipping services to get your orders to you as soon as possible.
This will involve smaller batches sent over an extended period of time, but hopefully, within two weeks everyone should be sorted.
The shop was already planned to have a two-week closure so we could prepare the new limited release for the first week of October. But now we will just focus 1001% on getting everyone their orders as a first priority and reassess the wider picture as we go.
If anyone from this opening can't wait for their order and would like a refund, we will happily oblige and get you sorted. Just contact us via the contact form.
............
Just to emphasize we are not at all happy with the situation, all we ever strive to do is get decent beans in your hands for a fair price with a minimal amount of stress.
However, it often seems we are in one step forward, two steps back situation.
\#mephistohairlossprograminfulleffect
Any updates, we will give you as they come.
Cheers,
The MG Team. X
Posted by Ned_Mephisto from Reddit:
__________
Recent Shipment/Tracking issues
Dear customers and MephHeads alike,
shortly after this Monday opening (20th September) we received a contact message through our site from the Postal Inspection Service.
We can now confirm after speaking to them on Monday evening that roughly (still waiting for proper numbers, but between the non-scanning fiascos and the hold-up, we don't know exactly yet) around 100 orders are being held by USPS. These are not 'seized' per se, let's call them in a state of limbo for now. We can assure you all orders from the last few openings went out no later than 5 days after being placed. So if you haven't received your order yet it is still with USPS!
We have to provide analysis for the seeds, which is currently being undertaken and should have in place within 7 days. It's understood that once they receive this clarification that the packages will be released and can go on their merry way to the final destination.
After shipping seeds in quantity as a company for +7 years and some thousands of orders, this is the first time this has happened in mass.
Let us assure you that we are doing all in our power to resolve the situation as quickly as possible. Unfortunately, there are some grey area hurdles to overcome but we are confident we will get there. After all, if we'd been dismayed and given up through the first trying time we encountered, we'd be nothing more than a pipe dream or a twinkle in a stoner's eye.
We have been told that the relevant tracking numbers will update to reflect this new status within the next 48 hours. We know people have been hanging tight already, but we would love it if you could extend a little extra patience now we have some clarity about the matter at hand.
The above applies to certain orders from the first few openings.
..................
For people who ordered just a couple of days back during the Monday 20th opening, we are planning to use alternative shipping services to get your orders to you as soon as possible.
This will involve smaller batches sent over an extended period of time, but hopefully, within two weeks everyone should be sorted.
The shop was already planned to have a two-week closure so we could prepare the new limited release for the first week of October. But now we will just focus 1001% on getting everyone their orders as a first priority and reassess the wider picture as we go.
If anyone from this opening can't wait for their order and would like a refund, we will happily oblige and get you sorted. Just contact us via the contact form.
............
Just to emphasize we are not at all happy with the situation, all we ever strive to do is get decent beans in your hands for a fair price with a minimal amount of stress.
However, it often seems we are in one step forward, two steps back situation.
\#mephistohairlossprograminfulleffect
Any updates, we will give you as they come.
Cheers,
The MG Team. X
