Hey coolbunny,
And anyone affected of late,
Unfortunately we've had issues at both ends of the order dept. bill was out of commission for a couple of days - which has a knock on effect, but he's back in business now.
The Spain to U.K. Post has also been deathly slow around the 420 order period, I'm not sure if there's anyone still waiting on those specifically - but these all were shipped several weeks ago, so at the mercy of the postal systems
However if by the end of the week you're still empty handed I'll make sure they are re-shipped, at no cost to you guys obviously.
Worse still, with bill back in commission, our US shipper has had a bunch of problems to deal with that put him out of commission for almost a week.
I appreciate that's not your guys concern or problem, you've paid your hard earned money and put your faith in Mephisto and you deserve good service but I just want to assure everyone that you will be sorted out one way or another.
This is a big point of stress for me too, as essentially I'm now removed from the ordering process as I have my hands in plants from dusk 'til dawn and otherwise doing my best to organize everything else. So I have to trust these guys to do their work and be professional about it. Long story short I've said if they don't get their acts together sharpish it's going to force a restructure of the company and that's not going to be in anyone's interests. But I worked long and hard to create a good reputation putting service and customers first and it doesn't take but a few weeks to undermine those years that I put in.
Kind regards, and apologies from the heart.
Mitch
