Been on hold, transferred, and dropped for the last two hours on the damn phone. Attempting to get more of my dad's affairs settled. On the horn with Citi and American Airlines trying not to lose rewards point/plane ticket miles! and there's a shit load on the card!
This blows! as I keep getting bounced around and takes 20 minutes just to talk to a human just to be transferred to an answering service....uuurrrhhhhh