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Hey Tina quick question, I recently bought a TSW2000W to replace my 1kw gixxer. I’m very pleased it looks great and I’m excited to get started. My question is, is the fixture housing supposed to be electrified? It shocks the shit out of me and I ensured there were no defects on the insulated wires anywhere. My electric is fine and no other appliances have issues including my previous led light. Is this a defect or supposed to Carry a current on the housing. It even travels up the chains it hangs from as carrying a current. Luckily I have a meter so I’m aware but concerned. Thx
Hi, sorry for my late. I also don't know the much electric, I'm wondering is it the static electricity. What the ampere value did you meter? please kindly send the meter test photo to us, at solutions@mars-hydro.com, we will check this with our engineer.Thanks for the mention. Yes, I’ve double checked the circuit for continuity and to ensure the neutral and ground wires weren’t faulted which is a usual cause for electrified grounded appliances. The issue has got to be within the wiring and grounding within the light housing because theres simply no other explanation. I’m quite proficient with electrical work and this is what led me to reason that perhaps it could either be part of design (unlikely) or a fault within the device. Super disappointed because no way am I returning it i can’t be without it.