Mars Hydro TS600 Foaming Up? Lol

[Del boy]

I second this. I will also be being a 240w for my next run from those guys

Hello You will not be dissapointed with it :smoking: :smoking: and better warrenty aswell and they are built in uk so easy to get intouch with.

 

[Del boy]

I pretty much gave them the opportunity to treat me correctly but instead they low-balled me with a 5% discount.. until they changed their mind days later and told me they’d sponsor

Yea they are making you do a sponsor grow lol to advertise there light lol

 

[Rasterman]

I'm pretty happy with that light myself.

 

[Del boy]

I'm pretty happy with that light myself.

Hello have you tried any other light to compare it to:smoking::smoking:

 

[Rasterman]

Hello have you tried any other light to compare it to:smoking::smoking:

(I'm talking about the TS 1000 of course.) I use it in an indoor grow cabinet and it is much, much better than the TS 600 which I also have. Additionally I have two Optic IIs hung in tandem with a 600w HPS. I'm happy with both setups, except for the heat from the HPS. The Optic IIs have better coverage for several large plants. But the TS 1000 is easier for me to find the perfect height and I think the plants under it grow faster. But there other differences between the two setups.

I am happy with the TS 600, which I've had for a year and is adequate for vegging.

 

[GreenBean]

About a year ago, I had purchased one of the Mars knockoff AC infinity fans, with digital controller for my indoors 2x4. I'm not sure why I chose the Mars over the AC? Maybe to "be different"? It wasn't much cheaper. It claimed to have all of the same features of the AC version and even the instruction manual was basically copied word for word compared to the AC manual. So I went for it.

Turned out that the fans have (or had) a flaw where they cannot be calibrated if they are off by a decent amount on the temp and RH. Even though it states clearly in the user manual that they could be. This really bothered me since I obviously have hygrometers IN the tent, but I wanted to be able to see a readout on the wall since the tent is used indoors. I needed that feature. If the readings were off by a little bit that would be cool, but they were off by a large margin.

I contacted them and they sent me a new digital controller. Same issue. Then it came to light that the feature wasn't working on any of the controllers and they didn't have any "real plans" to fix them. But they were still selling them and advertising the feature on Amazon. During this ordeal, waiting to get this resolved, my 30 day return window expired on Amazon.

I was offered a single fabric pot, and an in tent hygrometer for my troubles. LOL, I'm a grower. I have fabric pots and hygrometers coming out of my ass! More than that, I was insulted.

I contacted Amazon and provided a copy of the emails stating that the fan does not work as intended and Amazon agreed to take the fan back, but they charged me a restocking fee since it was past the 30 days.

I bought an AC version and it's been flawless.

I left an honest review of the product on Amazon including the fact that I was offered $5 in compensation. And then I started getting stalked by a Mars rep who told me I was ruining their business due to the review and that my review was going to cause her to lose her job. Emails had lots of crying emojis in them. Weird.

She DEMANDED that I remove the review. When I asked if they had fixed the controller issue and if it worked as they were advertising it, she became more aggressive. She finally offered me $20 to remove the review, and I still refused. The only way I could get her to stop emailing me was to threaten to report them to Amazon. Which I did end up doing.

Worst part is that all of the former 1 star reviews were changed to 4-5 stars because they bribed the buyers to change them. My review? Mars ended up getting it deleted after a few months. Just checked the product on Amazon, and there are more 1 star reviews and I bet they will disappear soon enough. I saved all of the email communications and my review.

Anyway, sorry for the long post. I've kept this under my hat for awhile now. I don't like shitting on people buying their stuff. So I don't. But seeing the situation here brought that all back up. Yep, just a fan. But it really brought to light the fact that I will only purchase from companies with great support even if it costs a little more.

 

[MrAutoGrower]

About a year ago, I had purchased one of the Mars knockoff AC infinity fans, with digital controller for my indoors 2x4. I'm not sure why I chose the Mars over the AC? Maybe to "be different"? It wasn't much cheaper. It claimed to have all of the same features of the AC version and even the instruction manual was basically copied word for word compared to the AC manual. So I went for it.

Turned out that the fans have (or had) a flaw where they cannot be calibrated if they are off by a decent amount on the temp and RH. Even though it states clearly in the user manual that they could be. This really bothered me since I obviously have hygrometers IN the tent, but I wanted to be able to see a readout on the wall since the tent is used indoors. I needed that feature. If the readings were off by a little bit that would be cool, but they were off by a large margin.

I contacted them and they sent me a new digital controller. Same issue. Then it came to light that the feature wasn't working on any of the controllers and they didn't have any "real plans" to fix them. But they were still selling them and advertising the feature on Amazon. During this ordeal, waiting to get this resolved, my 30 day return window expired on Amazon.

I was offered a single fabric pot, and an in tent hygrometer for my troubles. LOL, I'm a grower. I have fabric pots and hygrometers coming out of my ass! More than that, I was insulted.

I contacted Amazon and provided a copy of the emails stating that the fan does not work as intended and Amazon agreed to take the fan back, but they charged me a restocking fee since it was past the 30 days.

I bought an AC version and it's been flawless.

I left an honest review of the product on Amazon including the fact that I was offered $5 in compensation. And then I started getting stalked by a Mars rep who told me I was ruining their business due to the review and that my review was going to cause her to lose her job. Emails had lots of crying emojis in them. Weird.

She DEMANDED that I remove the review. When I asked if they had fixed the controller issue and if it worked as they were advertising it, she became more aggressive. She finally offered me $20 to remove the review, and I still refused. The only way I could get her to stop emailing me was to threaten to report them to Amazon. Which I did end up doing.

Worst part is that all of the former 1 star reviews were changed to 4-5 stars because they bribed the buyers to change them. My review? Mars ended up getting it deleted after a few months. Just checked the product on Amazon, and there are more 1 star reviews and I bet they will disappear soon enough. I saved all of the email communications and my review.

Anyway, sorry for the long post. I've kept this under my hat for awhile now. I don't like shitting on people buying their stuff. So I don't. But seeing the situation here brought that all back up. Yep, just a fan. But it really brought to light the fact that I will only purchase from companies with great support even if it costs a little more.

Completely unprofessional service on their behalf. Shocking that some companies treat us this way when they make their money mostly from word of mouth from other growers. I dont understand why they are trying to insult their customers and expect to make money. I have my own business, and I know how important it is to treat customers correctly because I’m well aware they are who pays the bills. Sometimes the customer IS wrong, which is understandable. But Geez man hydro stuff is not cheap. Wether it’s a fan, or a light. Pretty disgusting that it seems more than just me were mistreated.

@Marshydro please look into @GreenBean case for him. You were willing to help me out, so why not help another customer out?

 

[GreenBean]

Completely unprofessional service on their behalf. Shocking that some companies treat us this way when they make their money mostly from word of mouth from other growers. I dont understand why they are trying to insult their customers and expect to make money. I have my own business, and I know how important it is to treat customers correctly because I’m well aware they are who pays the bills. Sometimes the customer IS wrong, which is understandable. But Geez man hydro stuff is not cheap. Wether it’s a fan, or a light. Pretty disgusting that it seems more than just me were mistreated.

@Marshydro please look into @GreenBean case for him. You were willing to help me out, so why not help another customer out?

Yep. I run my own business too. Never been through anything like that before myself. Can’t imagine treating a customer like that.

Gotta put some blame on Amazon too. I try not to purchase a lot from them these days.

Thanks for mentioning me to Mars. But in all honesty I’ll never purchase anything from them again. I’d prefer that they handle shit going forward for others better.

And again, I’m not shitting on anyone who uses the stuff. That’s a personal thing. But they’ve been banned from certain subreddits and such for a reason. I’ve never once jumped on a post to bash mars to people buying their stuff. Just wanted to share a similar experience since it was brought up.

 

[Rasterman]

About a year ago, I had purchased one of the Mars knockoff AC infinity fans, with digital controller for my indoors 2x4. I'm not sure why I chose the Mars over the AC? Maybe to "be different"? It wasn't much cheaper. It claimed to have all of the same features of the AC version and even the instruction manual was basically copied word for word compared to the AC manual. So I went for it.

Turned out that the fans have (or had) a flaw where they cannot be calibrated if they are off by a decent amount on the temp and RH. Even though it states clearly in the user manual that they could be. This really bothered me since I obviously have hygrometers IN the tent, but I wanted to be able to see a readout on the wall since the tent is used indoors. I needed that feature. If the readings were off by a little bit that would be cool, but they were off by a large margin.

I contacted them and they sent me a new digital controller. Same issue. Then it came to light that the feature wasn't working on any of the controllers and they didn't have any "real plans" to fix them. But they were still selling them and advertising the feature on Amazon. During this ordeal, waiting to get this resolved, my 30 day return window expired on Amazon.

I was offered a single fabric pot, and an in tent hygrometer for my troubles. LOL, I'm a grower. I have fabric pots and hygrometers coming out of my ass! More than that, I was insulted.

I contacted Amazon and provided a copy of the emails stating that the fan does not work as intended and Amazon agreed to take the fan back, but they charged me a restocking fee since it was past the 30 days.

I bought an AC version and it's been flawless.

I left an honest review of the product on Amazon including the fact that I was offered $5 in compensation. And then I started getting stalked by a Mars rep who told me I was ruining their business due to the review and that my review was going to cause her to lose her job. Emails had lots of crying emojis in them. Weird.

She DEMANDED that I remove the review. When I asked if they had fixed the controller issue and if it worked as they were advertising it, she became more aggressive. She finally offered me $20 to remove the review, and I still refused. The only way I could get her to stop emailing me was to threaten to report them to Amazon. Which I did end up doing.

Worst part is that all of the former 1 star reviews were changed to 4-5 stars because they bribed the buyers to change them. My review? Mars ended up getting it deleted after a few months. Just checked the product on Amazon, and there are more 1 star reviews and I bet they will disappear soon enough. I saved all of the email communications and my review.

Anyway, sorry for the long post. I've kept this under my hat for awhile now. I don't like shitting on people buying their stuff. So I don't. But seeing the situation here brought that all back up. Yep, just a fan. But it really brought to light the fact that I will only purchase from companies with great support even if it costs a little more.

I appreciate the long post, personally. Thank you for warning us.

 

[Hashsloth]

After the amount of stories I've heard of different problems with mars lights,I've decided I would never use their stuff,even if its free. Anything I've won and continue to win in any giveaways will be sold to someone who prefers a lower quality light with an iffy warranty.