hesgone13
"Too hot to open, too cool to bluff"
- Joined
- May 18, 2018
- Messages
- 2,581
- Reputation
- 0
- Reaction score
- 9,324
- Points
- 0
- Currently Smoking
- Dark Devil, DP Blueberry Auto, LSD-25
I took a keen interest in network engineering right around the time the Internet started to take hold. Back then, a call to the ISP was more of a conversation between two engineers than anything else. We got it worked out and everyone lived happily ever after.
Now, the internet is about as pervasive as the air we breath. Calling support to have them ask me to reset my modem makes me die a little inside. "I know what the problem is. If you'd listen to me, we'd both be better off." The person on the other end pauses for a second, then continues on with the script. They have to deal with too many customers to have the actual engineers fielding calls.
As of this year, I carry a CCNP certification. I have 4 years of experience specifically in working with cable modem/set top box management. The way things are set up, the level of interaction I used to really enjoy back in the 80's just won't and can't happen anymore.
I understand why, but it still sucks.
If all the calls didn't get routed to someplace that sounds like it might be New Dehli.........communication between customer and company might be facilitated. You want to hear another giggle......Comcast was supposed to call me 30 minutes after speaking with their service lady..........its been about 90 minutes and, guess what, no call! Bet they screwed up my phone number for the 4th time.....LMAO!........More "we are all about customer service" I just about puke every time I see those commercials now!