I placed my very first order for beans with Attitude & it was busted by Customs. Just my luck. I had purchased the guarantee, so after a couple of e-mails back & forth & some pics of the package, they are sending out another package to me. It sucks that my name & address was on that package, but that's the only way that the guarantee works. I just hope that I'm not on some master list now that will raise a red flag on any package with my name on it. By the way... My package was busted in San Francisco.