Gentleman. I don't think Mossy's request was that unreasonable. There's a lot of hostility in here right now and it's time for it to end. I know you all feel very strongly about your stances on the issue here, but it's become pretty clear the civility has left and now it's just become a witch hunt for speculated truths.
lloyd, first off let me apologize for any perceived hostilities towards you. Your experience is a bummer dude, that's something everyone here can agree on. I would hope that you would reconsider your position on sharing your Attitude experiences (if you ever order with them again,) they still do have a great reputation and I personally have had no trouble with them myself stateside (knock on wood.) But like our good friend Andy stated, it's the law of averages my friend. Not everyone unfortunately is going to have the same experience time and time again.
Believe it or not, your experiences, whether good or bad, do help members make decisions on whether or not they want to do business with a company like this. AFN is a community of shared knowledge, but what sets us apart from other sites is that we strive for the most accurate information out there, and part of doing that is to help separate the cold hard facts (undeniable) from the biased facts (which may still be very much true to an extent, but opinionated based on personal experience.) They're both very important when giving your input.
The reason I bring this up is because I want you to take a look at something. This is
Attitude's FAQ (Frequently Asked Questions,) and here is an item (#6 on the list) I found possibly pertains to your situation that may shed some light on it.
6. I have not received my goods yet.
If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.
If you choose the ‘Guaranteed’ International, we guarantee your parcel in the event of it not arriving to you, and we will reship your parcel to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service.
Please keep all packaging and breeders packs that your order arrives in, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
Exclusions from our guarantee:
(i) If your parcel is confirmed as delivered by the mail service however you claim to have not received it, you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to or left at your property.
(ii) Our guarantee is also voided if you enter an incorrect delivery name (not the name on the mail box) or address, as it is your responsibility to ensure we have the correct information to ship your parcel to. 99% of parcels arrive through your door however if your parcel requires collecting from the mail service then this is your responsibility to collect it. We do ask that please double check all information before submitting, because once it is submitted, we might not be able to change it before dispatch.
One of the issues here is that you stated you didn't choose their guaranteed shipping. That guarantee doesn't mean that it absolutely 100% will make it to your door; what it means that in the event of it NOT making it, as long as the criteria (which they state there clearly) is met, they will make best effort to honor sending your order again. If you look through some of the pages on this thread, you'll see that Attitude has honored this several times.
I know you're frustrated bro; that's a lot of bad experiences over and over again. I hope you understand I'm just trying to point out their FAQ states some of their terms of service. They should almost have that be required to be view before even placing an order (then there would be no confusion, right?)
I can only imagine your concern for those packages not showing up (and I don't want to be presumptuous, but is that why you told them not to send the re-order?) I always say "follow your gut instinct," but in my opinion brother (and it's just my opinion, I've known to be wrong a time or two, so feel free to disagree,) you should have gave them another shot. A lot of packages from the Tude still make it to the states with no problem, although the problem of them getting snagged, though intermittent, seems to be a concern among a lot of members. The choice is always yours, but those packages from any other supplier stand the same chances to be inspected if it's international parcel. Plus Attitude offered to send you part of your reorder on future orders, that's pretty cool man!
:karma Cloud:
Anyways fellas, enough of this negativeness.
lloyd, I want you to feel welcome to post your experiences on the forum without fear of prejudice. That being said, please don't get upset if people post something about your experience as that's part of the sharing experience. Granted sometimes people REALLY share, but that's why we work on setting things back on course. If you ever feel like you're being attacked in a post, you can always report it (it's the little black triangle with an exclamation point icon that's underneath a person's name,) or PM a moderator.
And to the rest of you, I know you're all just striving for the same truths that we all want to have (and none of the fluff,) but remember that we all experience things differently. I'm not saying I even disagree with some of your points, but the discussion has turned from away from good vibe AFN is known for and turning very pointed. We don't need anyone feeling attacked; and if they do, then there has to be some intervention. Hope you guys understand that.
What do you say we put this beast to rest and call it water under the bridge? Let's keep the AFN vibe going brothers; we can go about this the right way and all come out looking good. Agreed? "AFN smoke out" :wiggle:
