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I'm pissed, don't buy this junk. Their warranty and customer service absolutely suck. It does not keep my coffee hot anymore and they told me to oder a new one and read the product usage guidelines to avoid this in the future. I guess I'm getting a yeti now.
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Are they suggesting you are using a cup wrong? :rofl: You should explain to them that you are well versed in the usage of all cups, glasses, mugs, steins, chalices, goblets, and vessels. :rofl:
Oh I told them some stuff lol and posting bad reviews all over the net. Ordering yeti as we speak.

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