I know I'm not a rep or any affiliate to Meph other than a loyal customer. I'm just guessing here but I'd say all problems are on Canada side of things. With that in mind everyone should go back to first thread where mephisto first started selling in USA and look at all the problems. Anytime you first start a business whether you are already in business or not it's always a learning process for a year or two. Not only that but this is a plant that was illegal for the longest time. Mephisto is top notch in customer service and in quality. Yes you will have flukes where something goes wrong. But they have always made it right for me.