Hello everyone,
recently we got some complains about the issue of the burnt out of lens. Then some of our competitors mislead our customers by saying that our products are low qualified and with bad warranty and spread the words like everywhere. Here I wanna make an explanation.
We actually found out the problem in March that our suppliers of lens changed the material without notifying us. The lens will turn yellow under long-time high temperature. At that time, we cannot do any compensation cause those lights were already sold out, but we changed our supplier since then, and we tested the new suppliers’ products for a long time, get pretty good result.
So anyone ordered our lights afterwards will seldom have the lense problem.
For the wrong lens, if you guys have encountered the same problem, we will offer three solutions.
1. We send to you free led diodes. You can choose to replace them by yourself or repair them at the local maintenance store. We will cover the maintenance fee.
2. If we have repair centre in your country like USA, UK, DE, CZ, AU, you can send the lights to our repair centre, and we repair the lights for you, the first year, we will also pay the shipping for you.
3.: For those who don’t bother to repair them, we will offer 10~15% discount on next order for new Cree lights as compensation. Ha, some of you may start to check the leds, lol, don’t feel hesitate to tell me if there is any problem.
Please don’t worry, the light will not get on fire just because some lens burnt out. All of our materials are fireproof. We will stick strictly to our warranty policy on our website, you can all check it on:
www.mars-hydro.com/warranty:toke:
Here, you guys are very friendly, truly, I love you so much. And I want to say thank you for all those kind words here, but still we have made mistakes, too and you are free to give us your truely comments. We will take it sincerely, including those from competitors. However, some competitors spread bad views and untrue comments about our products and company. I can understand them, they must be very jealous but they don’t know one thing, Facts speak louder than words. To them, we will keep silent and we will not fight back. The time is more precious to be put in developing more good-quality and affordable lights rather than bad mouthing. You guys are the only one to judge whether we are good or not. Haha, can’t you see how nervous I am when you have a problem, lol.
At the end, if you see anyone say bad words about our company, please don’t defend us by quarrelling with them, we don’t wanna get better sales by defaming our competitors and we believe the one who concentrates on doing this will not build good business in a long run. And by the way, thank you the ones who are trying to slander us, you really make good advertisements for us, now we are better know by your customers.
Everyone, happy growing!
