MarsHydro Live Section

[pop22]

yeah i figure that and if so, its very disappointing. Topled is still part of this game also.

Pop i hate to inform you but if its being sold by Marshydro on ebay that is their ebay company. I never understood how prices are more on ebay then on the site as well

 

[Weedman30]

yeah i figure that and if so, its very disappointing. Topled is still part of this game also.

Yes i belive topled them as well not certain on that it may be a contract company on ebay now not 100% on that one.

And yes it is the prices for 2x 1600w are much more then on site

 

[Dark Matter]

Sounds like mars hydro is franchised out and some eBay users are taking advantage by claiming they are mars hydro but using old stock maybe?

 

[Weedman30]

Sounds like mars hydro is franchised out and some eBay users are taking advantage by claiming they are mars hydro but using old stock maybe?

The 5w lights Pops are talking about are the Brand New Released Lights. The 3w lights were the old stock and now everything through them will soon be the new 5w chips.

 

[Dark Matter]

I was meaning about the one pop talked about with less draw on actual wattage being lower than expected on one site but different on another

 

[Marshydro]

Tina I'm a Bit confused here.. Not trying to Pick just want to clarify for myself and others.

If it was the quality of the Lens you guys purchased why are we not going be cover since it was what you guys had put on the Light? I understand it was changed without the company's knowledge but that means we were buying something different then what was stated in product description....
If you purchased in March then you won't be compensated so it is the Buyers Loss?
Even though it's the Manufacturers Fault?

The 3 ways to fix your light stated above are those options only for lights purchased after March?

What is being done for the lights that burnt out if purchased before the Month of March? The way I read it is no compensation??

Also if you Ordered lights After March you shouldn't experience the Lens Problem correct? For example if I bought a light say in April I shouldn't experience these problems correct? But say I bought a light in February I may have Lens problems?

In what month did the Lens get changed ? When did this problem with the lens start What month-March?

Also Justin's Light did not Yellow it Burnt the lens from the Diodes burning. Not yellow from high temp constant running.

The way I read and understand this which I could be wrong and this is why I'm asking.

Is if you purchased a light before March there is no compensations for the light. So what are they suppose to do? If the problem or any other problems happened after March then you have the choice of 1 of the 3 options stated above. Correct?

I don't have any problems with my light I'm just curious.

High Weed, thanks for the long response, I thought there will be no body reply me as the site gets cold and silent these days, then you showed up.
I sum up your confusion, it is our warranty policy, will it be available for those not in this period. Sure you get a YES.
I post this here is because we wanna clarify the problem we meet more frequently these days, most problem lies in the led burnt out due to the lower quality of lense, and 440nm ones more exactely
Someone from our competitors spread the bad words everywhere that we cannot solve the problem and our warranty is bad, that is why we redeclair our warranty policy here, it is not only for those who diuring this period and get the problem lights, but also everyone purchased our lights, the policy is the same. Only the third one, the discount is only for those who got the exact lense problem. Also, though the lense itself is lower qualified, not every light has this problem, the defective rate increased, but not increased 100%. So please all rest assured, and any questions you meet, please contact us.

 

[Marshydro]

Tina,
on ebay, there is a store calling itself " Mars Hydro". Is this run by your company? I hope not! they are selling very bad quality 300 watt "old style" lights! only one fan, claim 5 watt chips but only draws 132 watts.

I sent them this message:
I have the REAL Mars Hydro lights and they are much better quality than these fakes you are selling! And my 300 Watt old style lights with 3 watt chips consume an actual 180 watts each! your with 5 watt chips only use 132??? only reason to run at less than 1/2 power is if you use junk heatsink!
also, these only have one fan, just like all the other junk grow lights on ebay. My lights have three fans! How can you use the Mars Hydro name on this junk???



Also, I'm seeing 192 x5 watt reflector lights on ebay. Are these real or fake? Why don't you have any 5 watt reflector lights on your website yet?

ok I see the listing just changed online, but the spec sheet is still for the 3 watt model. Can you give us the specs for the 192x5?

Hi pop22, those are our stores and yes the 60x5w lights are ours too. The light has been upgrated, though only one fan, but it will be bigger than the previous 100x3w fans, also we add heat sink on the lights.
I know the quality you are complaining about, I actually mentioned this before, as the rat race on ebay is crazy, many competitors are using very low price to compete with us, we have to decrease the price. For the old model, white ones, you know there are a lot copied ones on ebay, customers won't buy the expensive one, only the cheap one. We were selling them, losing money, but we cannot do that very long time, therefore the quality won't be as good as before. That is why we don't sell them anymore on our website, and we don't suggest our customers to get these lights any more. Maybe very soon, we won't have this model any longer.

 

[Marshydro]

Pop i hate to inform you but if its being sold by Marshydro on ebay that is their ebay company. I never understood how prices are more on ebay then on the site as well

Usually the price on ebay is higher as ebay is like a third party, and they also charges us some money to be on there.

 

[Marshydro]

yeah i figure that and if so, its very disappointing. Topled is still part of this game also.

yes, we hate that way too, that is why we don't suggest ppl buy those models anymore, and when we don't make them, and no more copied lights for other series (we are applying patent for all the lights we have to protect us), the quality will be much guaranteed,

 

[Marshydro]

Yes i belive topled them as well not certain on that it may be a contract company on ebay now not 100% on that one.

And yes it is the prices for 2x 1600w are much more then on site

We also suggest you order from our website, not only for lower price, but you will not confused if the lights are fake or not,.