Two weeks ago I wanted to order some mephisto forgotten cookies, HDSC showed they were out of stock on the 3pack and 7 packs. So I wrote them on Instagram asking when they might get some more in. They said "next Week". The following week (Tuesday) I checked the site and it showed they had 3 packs in stock. So I ordered a 3 pack along with some other beans.
I did not get a shipping email or tracking So I asked for tracking on Friday and they said my order was shipping out the following Monday.
I got no tracking the following Thursday I asked for tracking number again. They sent me a tracking that showed label was created but order still had not shipped. I wrote them and said. "I thought my order was shipping on Monday" They said "so did we" but we are sold on of forgotten cookies. I said, your website showed they were in stock when I ordered. They said, "yeah we thought they were in stock too". They said they would be getting them in Saturday....... So time will tell, but their website still shows 3 packs as being in stock. I think their communication could be better,,,,,
I did not get a shipping email or tracking So I asked for tracking on Friday and they said my order was shipping out the following Monday.
I got no tracking the following Thursday I asked for tracking number again. They sent me a tracking that showed label was created but order still had not shipped. I wrote them and said. "I thought my order was shipping on Monday" They said "so did we" but we are sold on of forgotten cookies. I said, your website showed they were in stock when I ordered. They said, "yeah we thought they were in stock too". They said they would be getting them in Saturday....... So time will tell, but their website still shows 3 packs as being in stock. I think their communication could be better,,,,,