I got the automated email reply, with a ticket number....the first step is taken....booyahhhh!
Keep me updated on how you get on dude and I will post what happens here too.....I contacted them to have my fans replaced too, got the automated response with a ticket number, then got another email to say it could be 3-4 weeks to get another reply, hopefully I get mine replaced cos I have crappy luck too.
I'm from UK too.
Nice one dude, thx for the infoTook 8 days from when I got the initial ticket email until I got the email with tracking. US