Just a follow up @stan_mephisto Thank you!
I got my seeds, and put one in my paper towel unit. I had a nice long tail in 36 hours! She is planted!
Not only did Mephisto make it right by sending me a new pack of seeds, they sent plant labels, stickers, and even freebies! That is the best customer service I have ever gotten for anything in my entire life, and deserved mentioning.
I do have a question though. I would like to make sure the customer service folks know how grateful I am. Is it cool to send them a friendly note, or is it just one more email those folks have to sort through! Or is it easier for you to pass this post on to them?
Thanks again! Meph rules!
cheers
os
We have a positive feedback chat group for work, I will paste it there lol.