Yeah I thought 4-5" seemed pretty low too although it only took a couple days for the roots to reach the water and even with the 4" gap the bottom inch or two of hydrotron stays pretty saturated. I think they designed the system that way in order to fit all the water from the 4 buckets in the control resevoir. That way you can mix up the nutes and do all the ph adjustment before sending the water to the buckets. It is pretty convienient that way. If they had a larger control rez they could have probably raised the water level in the buckets a little higher, but the way it is they are still able to overgrow the 3'x3' tent pretty easily. When you keep your 30gal of water sitting do you mix nutrients in the tank and store it ready to go or just let the water sit and mix as needed?