If the stories alone bothers you, think about those living in those stories. Imo, this is not a good time to judge customer service. No one knows anything so a timeline is next to impossible to provide. I'd be cool if there was no replies. The sales dude/gal is more anxious than you. Don't forget, folks need to pay bills, salaries, loans, rent etc despite the lockdown. They want this over more than anyone else. If they got nothing to update, no reason to reply. But lying is plain wrong! However, its expected from Meijiu.
My plans are also greatly screwed by this virus thing! Again, just gotta wait it out. I believe it won't be long. The Chinese government, while draconian, is very efficient and capable!
