I admit we have problems with after service as we located in China, while Amare and Platinum are US located. But we also charge our customers with half price of theirs.
We are improving on this, and opening more and more local repair centre and working with more and more local stores now, so I believe in future, we will provide better after service and also better price. :smoking:
In the past year, we have 440nm lens problem and some driver problem, real 440nm lights are strong, more likely to burn the lens, but the chips still working if you remove the lens. some company avoid this problem by not using the real 440nm, but we do. We hope our customers get the best spectrum, We also find out the solution, on our Mars pro series. we don't use lens anymore, in this way, there won't be any lens problem. LED grow Lights without lens will be the future.
Though the lens seems to concentrate the light, it actually will cut some light from getting out.
Anyway, every one has his right to choose what kind of products they use. Some growers will prefer to get expensive ones to have better service, some are handy and prefer to get things cheaper from supplier not resellers. We cannot meet everyone's needs, but trying to work better ourself.
All your kind advice and suggestion is much appreciated.
Happy growing!
Tina