I had a question about the Buddha White Dwarf pack that I got from them, and they got back to me via email in about 36 hours. Basically the package had 'White Dwarf Fem' on it, no mention of Auto, and I had ordered the Auto. I looked on the website and the only Fem version was the Auto, but I emailed them anyway. They got back to me and confirmed that all the Buddha Fem White Dwarf seeds were Auto, so that eased my mind. I've actually emailed them a couple of times and got replies both times. Maybe it just depends on who's monitoring the email as to whether you get a reply or not.