I just wanted to update this as I had a issue with my volcano hybrid. I messed it up myself this time. I
was playing video games and filling a bag. I left the bag filling for around 20mins normally less than a minute is what is needed. Well the next time I tried to use it error codes came up on the front. It wouldn't heat up, it was gone.
I emailed the company, I bought direct from them. I had just 3 more months of warranty on the thing. They took 24 hrs to get in touch with me. They had me log into the site get rma. I had to pay to ship to California it arrived Wed and they shipped my replacement Thursday. The entire thing took 1 week. This is during Xmas season. So I am happy that they did what they could and sent a brand new one and all the extras that come with.
Anyway happy holidays