I found a work around so I can use it as is as a flowering tent. I hate dealing with customer service issues. I’ll just deal with it until it’s time to shop for a new light again…. Like you say, they’ve failed enough times they obviously know about it…I think all like manufacturers need to find a better way of dimming than using a reostat.
I've had to replace two dimmers on my lights, one Mars and one HLG. But Mars was relatively easy, but I had to solder with the HLG, but it was also pretty easy.
Mars wanted a video of the flickering when using the dimmer. It took a while to convince them that I couldn't get the flickering on video and to just send me a new dimmer.