Evening tina. I read that your warranty is going from a 3 year to 1 year. Uh should that go the other way? Just wondering how come? is the price going to go down?
Hi Roark, :smoking: finally I got somebody ask me this question, thank you.
The warranty I know many company give like 5 years or even longer. If you think carefully, you will find that is a White Lie. just to attract ppl
The leds and power supply have the specific life span, and the special growing condition will also shorten the life span of them. One power supply, if you can use it for two years without any problem, it is actually a very good power supply. Suppose one company give you five years warranty, and for the first time your light has problem.
they might be willing to help you fix it very well, however, if your lights have two times problem. they will definitely lose money by helping you, especially if they promist to cover the shipping cost from your place back to China.
whenever their customers has some problem with the light, they ask them to ship the light back China for fix. While the shipping cost around one light price.
And most cusomters will choose to buy a new light. They will ask you to cover the shipping, which leads the warranty to other way. And you will think it is not their problem, just the shipping is too expensive.
We are going to offer only one year warranty, however, the policy will cover more detailed things. Also, unlike most companies that don't have the repair centres, we have repair centre in UK, DE, US & AU, we can proceed the warranty very easy.
Even if we have only one year warranty, we can serve you very well, and I am sure you will be satisfied. :smoking:
We are honest about what we can do and what we cannot. We won't mislead you.
BTW, you know what is the most important thing for one company to survice? It is the products' quality.
We are trying our best to make the best qualified products for you, therefore there will be less issue with the warranty.
And whenever you have the problem, we are here to help as well. Just might need some extra money, (Due to that we have warehouse and repair centre in most places, that won't cost many as well, not as the shipping fee back to China, lol).