From: Organic Mechanic
Sent: 14 December 2014 09:18
To: Sales @ The Attitude
Subject: Order Opened by US Customs
Organic Mechanic
My Home
My City, My State. My Zip
Order Number:
******-******
To whom it may concern:
On December 12th, 2014, I received an envelope containing only half of the items I ordered from your company.
The envelope had been opened, and there was green tape with the US Customs and Border Protection logo on it. While the wonderful bamboo socks where in the package, the rest of my shipment was missing. The socks had been removed from their tag, and turned inside out. After some phone calls, I was able to find out that Chicago Border Protection had opened the package, and removed the most important part of my order. Apparently, they are on the lookout for your company's packages specifically, and are verifying the address on your return postage as confirmation. Also, they are specifically on the lookout for items that may be made of "Fibers of unknown origins".
I was hoping that if my order was able to be reshipped, it could be send in a different manner, to insure my parcel reaches me untampered. I would also like to request that socks not be re-shipped.
Just as a quick thought, I have ordered and received several items from overseas that I have purchased online, such as LED's, and Zippo lighters with no hassle. Maybe implementing this type of stealth tactic would better serve your customers.
I hope that we can resolve this problem, and that we will be able to continue doing business in the future. I am an avid collector, and tend to purchase often from people that can provide what I need.
Thank you in advance for a speedy reply, and I appreciate you taking the time to read my email. I have attached a photo of how I received my package, and what it contained.
Sincerely,
Organic Mechanic