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Hey @Hopper Labs , my name is SoH and I'm one of the admins of the site and I wanted to thank you personally for taking the time out of your day to come on here and share your story and answer questions for us!

I have a pretty limited experience with vapes, I have a desktop Arizer unit and recently purchased another manufacturers dry herb vape (just a $20 cheapo,) but unfortunately that handheld unit came to me DOA. In the event something like that happened with one of your units, what would be your procedure on taking care of that? Warranty is something brought up by many people concerning a lot of products we see on here, could you tell us a bit about the warranty for this unit and what someone should do if they did experience an issue?
 
The Titanium is quite a bit lighter and for those concerned about the heat on their lips, it run cooler. Personally the finish on the TI way nicer to me. It is also more scratch resistant, Ohhh and Ti is sick!
cooler running sounds good. If Grasshopper is used as a "personal" pen and silicone tip in place, is heat really that big a deal?
 
:welcome::woohoo::thanks: Welcome Grasshopper Vapes! thanks for coming to visit with us... :yay:.....I just got done looking at the gear, and I wish I found you folks a year ago! I must say I love that it's all USA made, a small company that's hands-on from first machining to packing,... I have a client who has real difficulty with actual smoke, having never been a smoker of anything before,.. it makes her vomit, poor gal, the last thing you want with a skull thudding headache,..:nono:.. we got her a Pax2, which really helped, but I find it to be awkward even for me to work the draw, and gauge the hit size,... How free flowing is the GH?
 
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Toasted these instead of chestnuts
 
We get most of our questions through email and Caroline, our amazing customer service representative, answers all of them by herself.
Some of the top confusing emails she remembers are:

1)A customer who asked why his charger wasn’t working even though he connected it directly to the battery…
2)We had a customer request we reverse the design so that the vapor could come out of the button so that it could look more like a pen.
3)We do get lots of confused questions about why no vapor is coming out of the Grasshopper after turned on. Some people don’t realize you have to draw on the Grasshopper.
:crying::crying::crying:
 


Grow room I built, and the plants. Should have thought about my hole placement for the exhaust other than that I'm pretty satisfied. So happy I can actually walk around my grow room without worrying about messing anything up. I was using a tent previously which works fine but once you throw in all my equipment and such there was no space for me.

big upgrade! grobro
 
Evening Hopper Chaps and Chapess`s :toke:. I was wondering...Was there ever a time/moment when stuff got sooo backed up, that you thought of jacking it in and going back `down south`?:pass:

Nah! We really wanted to get the device out there. You have no idea how stoked we were to finally ship the units out to our backers, knowing just how good of a device we had built. Of course there were problems with the first units and we have been revising and making each batch better ever since. We a bit masochistic with work, so pushing through when it got hard was right up our ally! Designing the product was pretty fun, delivery was pretty hard.
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