Lighting Platinum led warranty

[Saint710]

Hello all just wondering how to get through to platinumLED. Sent my light back for a warranty repair back in March. The last I heard from Tom via email was on the 7th of July saying that the delay was due to stocking issues which is understandable under the current circumstances. He reassured me that the light was back in stock and I would receive tracking information soon. After multiple emails sent from me since I still don’t know when I’ll get my light back. Hope someone can help me with this. TIA

 

[HighnDry]

@PlatinumLEDTom

 

[Son of Hobbes]

Hello all just wondering how to get through to platinumLED. Sent my light back for a warranty repair back in March. The last I heard from Tom via email was on the 7th of July saying that the delay was due to stocking issues which is understandable under the current circumstances. He reassured me that the light was back in stock and I would receive tracking information soon. After multiple emails sent from me since I still don’t know when I’ll get my light back. Hope someone can help me with this. TIA

Hey have you tried them on Instagram or Facebook? I'll try reaching out here on your behalf to see if they can give this some attention.

 

[Saint710]

Thanks for the reply’s. I haven’t as of yet @Son of Hobbes but I will this afternoon ✌

 

[Saint710]

It’s now been 2 months since I last heard from @PlatinumLEDTom and over 3 months since I sent the light away. Still no reply’s

 

[PlatinumLEDTom]

Hi Saint. Please email me directly at tom@platinumgrowlights.com. I'm happy to chase this down for you to find out what may be holding things up. Cheers, tom

 

[Saint710]

Hello @PlatinumLEDTom. I’ve just sent another email to you there. Thanks

 

[Triple_BWI]

Have you heard anything. I've been emailing and calling with no luck.

 

[Saint710]

@Triple_BWI yes mate I eventually got through and have my light back again